Coaching Hints & Tips

Coaching Hints & Tips

  • Make good contact, be sure you have the trainees attention and they’re ready to listen.
  • Choose the right moment and don’t coach when you and/or they’re too tired, upset, or generally unreceptive.
  • Find the best approach for each individual and each situation. Be directive and decide what action to take, or be non-directive and guide others into jointly solving the problem.
  • Give reasons for your coaching. Since people tend to resist what they see as arbitrary mandates, it’s important to emphasize the benefits from your suggestions.
  • Treat coaching as a partnership by talking with them and not down to them. Help your group express concerns and problems so they can be addressed and resolved on the spot.
  • Be sensitive to intruding into other people’s work; you may be perceived as an amateur giving advice. Your humility can help gain their cooperation.
  • Make coaching suggestions simple and practical. Watch for these obstacles: suggestions that are difficult to do, time pressures that interfere with using the idea or technique, physical obstacles on the job that get in the way, suggestions that make trainees feel awkward or look foolish.
  • Have them try out your suggestions so they can physically feel the difference; hands-on is powerful.
  • Encourage using new skills and methods as soon as possible.
  • Leave the coaching session on a high note.
  • Follow up–it may be the extra push needed for them to apply what was learned, it gives an opportunity to fine-tune ideas and techniques, and it shows genuine interest.
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